Customer Service - Donor Support Technician

CSL Plasma•Columbus, OH

11d

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The role prepares and operates the autopheresis machine, monitors donors and the process, responds to machine alarms or other signals, disconnects donors when the process is complete, and watches for donor reactions during and after the process. The technician records incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and accurately records donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs). The technician alerts a Group Leader or Supervisor to donor flow issues, maintains a clean and efficient work environment, and ensures operating supplies and forms are available. The role follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies, promotes safety, and maintains the confidentiality of personnel, donor, and center information. The technician may be cross-trained in other areas and may perform other job-related duties as assigned. Bilingual skills may be required at the organization's discretion. CSL Plasma operates a plasma donation network and is a subsidiary of CSL, a global biopharmaceutical company. The posting states that the expected base pay at hiring is $16.61 to $18.13 per hour; individual pay within this range depends on qualifications, skills, experience, competencies, and other relevant factors. It directs applicants to a separate website for benefits information but does not specify particular benefits.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as business needs require.
Perform other job-related duties as assigned.