Customer Service - Donor Support Technician

CSL•Fort Gratiot, MI

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The role prepares and monitors the autopheresis machine and the donor throughout the process, responds to alarms or signals, disconnects donors when the process is complete, and promptly alerts appropriate staff to donor reactions. The technician records incidents and donor data in electronic systems and uses a Personal Digital Assistant (PDA) to document events and link equipment and supplies to the appropriate donor. The position also helps maintain donor flow, keeps the work area clean and supplied, follows health, safety, environmental, and OSHA policies, and maintains confidentiality of personnel, donor, and center information. Employees may be cross-trained in other areas and may be assigned additional job-related duties. Bilingual skills may be required at the organization's discretion. Qualifications or responsibilities may vary based on local legal or educational requirements.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual skills may be required at the organization's discretion, based on business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to specific alarms or signals.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during and after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.