Customer Service Coordinator - Union, MO

Military Spouse Corporate Career Network • Union, MO

19d • Onsite

About The Position

The Customer Service Coordinator serves as a key point of communication for customers and internal sales and operations personnel. The role supports efficient operations and helps meet customer needs by coordinating orders, tracking order status, and sharing relevant information with customers, the sales team, and management. The position is on-site in Union, Missouri.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience with a manufacturing company.
• Experience with customer order entry systems.
• Knowledge of products and manufacturing processes, or the ability to learn them.
• Excellent communication skills.
• Personable, positive, and proactive demeanor.
• Excellent work ethic.
• Common sense and ability to work through opportunities and solve problems.
• Ability to create and maintain customer files.
• Ability to work with a CRM portal.
• Excellent computer and organizational skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Nice To Haves

• College degree.
• Experience with the JD Edwards operating system.
• Proficiency in PowerPoint.

Responsibilities

• Maintain effective communication between customers and relevant internal operations and sales personnel.
• Expedite customer orders in a timely manner.
• Invoice customers promptly.
• Coordinate customer orders with the manufacturing base.
• Monitor order status and communicate relevant information to customers.
• Coordinate forecasting using feedback from customers and account managers.
• Provide the sales team and management with relevant information about customer accounts and products.
• Remain available for customer communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED