Customer Service Coordinator - Full Time
About The Position
The Customer Service Coordinator works with store leadership to assist with front-end operations or wherever assigned, helping maximize the collection, production, sales, salvage, and customer service of the store. The role serves customers to enrich their shopping experience in the communities Goodwill Keystone Area serves. The coordinator supports sales-floor operations, merchandise presentation, associate training and development, store paperwork, cash handling, and opening and closing procedures. Although this is not a supervisory position, the role provides oversight through coaching, training, and developing team members. Hiring, disciplinary action, performance review presentations, and termination remain the responsibility of the Store Manager. The position is based at the Berwyn Store in Berwyn, Pennsylvania, and pays $16.60 per hour. It is a non-exempt, full-time position in the Donated Goods Retail department. The role requires a flexible schedule that includes weekends and evenings, work in an open warehouse environment with varied weather and temperatures, and successful completion of state background, Child Abuse, and FBI clearances.
Requirements
- High school diploma or GED equivalent, or three years of related experience.
- Ability to work a flexible schedule that includes weekends and evenings.
- Ability to work in an open warehouse environment exposed to varying weather and temperatures.
- Ability to continuously perform repetitive work at a set pace.
- Ability to communicate effectively, with strong interpersonal skills and the ability to hear, speak, and write.
- Basic math skills.
- High integrity and business ethics.
- Ability to meet qualitative and quantitative performance standards established by the company.
- Successfully pass a state background check, Child Abuse Clearance, and FBI Clearance.
Nice To Haves
- Supervisory experience is preferred but not necessary.
- Previous retail experience is preferred.
- POS and basic computer experience is preferred.
Responsibilities
- Maximize sales performance through proper rotation, displays, signage, and inventory of processed merchandise.
- Meet or exceed sales goals consistently.
- Provide excellent customer service to customers, donors, and employees, representing Goodwill Keystone Area positively.
- Train and develop sales associates and ensure merchandising guidelines are followed throughout the sales floor.
- Help ensure paperwork is completed accurately and on time, including opening and closing procedures and cash-handling and register procedures.
- Support staff and communicate and enforce Goodwill Keystone Area policies, manuals, handbooks, and procedures.
- Perform store opening and closing duties as assigned by the manager.
- Participate in interviewing candidates for entry-level retail roles.
- Contribute input to and assist with administering associate evaluations.
- Provide backup to the Customer Service Manager as needed.
- Help ensure compliance with asset-protection policies and procedures.
- Report problems and concerns to the Store Manager or, when the Store Manager is absent, the Regional District Director.
- Support and promote organizational programs and special events as required.
- Support additional tasks and projects as needed.
- Promote workplace safety and perform duties safely while adhering to safety requirements.
- Communicate progress, problems, and concerns to the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
