Full Time Customer Experience Coordinator

TJX•San Antonio, TX

3h•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, outstanding service, and maintaining a clean and organized store. It also supports front-end operations, training and mentoring, store priorities, safety, and shrink-reduction goals.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience and model outstanding customer service.
Engage and interact with customers while maintaining a clean and organized store.
Promote honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and personalized customer service, including loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and adjust priorities as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program
Smoking cessation benefit
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
For eligible Associates: 401(k) match, medical, dental, and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick leave, auto and home insurance discounts, scholarship program, and adoption assistance
Competitive salary and benefits package