Full Time Customer Experience Coordinator

The TJX Companies, Inc.•San Antonio, TX

1d•$14 - $15•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. The role leads by example through engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator trains and mentors Associates on front-end principles, personalizing customer interactions, and promoting loyalty programs. They assign registers, respond to point-of-sale coverage needs, coordinate breaks, address customer concerns, and help ensure store tasks are completed according to plan. The position communicates priorities and progress with management and Associates, partners with management on training needs, and supports compliance, safety, and shrink-reduction efforts.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multitasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Works effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles.
Train and coach Associates on personalizing customer interactions and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly to ensure a positive experience.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities accurately and effectively with management and Associates and provide progress updates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.