Full Time Customer Experience Coordinator

The TJX Companies, Inc.•San Antonio, TX

3d•$14 - $15•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promoting loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and role-modeling outstanding customer service. The role involves training and mentoring Associates on front-end principles and personalized customer service, supporting point-of-sale coverage, coordinating breaks, addressing customer concerns, and ensuring tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance, safety, and shrink-reduction efforts. The position is based at the TJ Maxx store at 415 W. Loop 1604 S., Suite 155, San Antonio, Texas. The starting pay range is $14.00–$14.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles.
Train and coach Associates on personalizing customer interactions while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly to ensure a positive customer experience.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.