Full Time Customer Experience Coordinator

TJX•Henrico, VA

6d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The role trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. It also supports register coverage, coordinates Associate breaks, responds to customer concerns, helps ensure tasks are completed according to the store plan, communicates priorities and progress, and partners with Management on training needs. The Coordinator helps ensure compliance with labor laws, policies, and procedures and supports store safety and shrink-reduction goals. This is a full-time position at the Marshalls store at 9041 Staples Mill Rd in Henrico, Virginia. The starting pay range is $14.50 to $15.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience. The schedule is flexible and includes nights and weekends.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and create positive internal and external customer experiences.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
Engage and interact with customers, model outstanding service, and maintain a clean and organized store.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates perform tasks according to the store plan and prioritize tasks as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.