Full Time Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promoting loyalty programs. The role leads by example through engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The position supports point-of-sale coverage, assigns registers, coordinates breaks, responds to customer concerns, and helps ensure that tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with Management on training needs, and supports store goals for shrink reduction and safety. The role also ensures adherence to labor laws, policies, and procedures, and performs other duties as assigned. The position is at Marshalls Store 0143 in Henrico, Virginia. The starting pay range is $14.50–$15.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits are subject to applicable plan or program terms and may change.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and customer experience practices, including loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Maintain a clean and organized store and model outstanding customer service.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for those meeting service or hours requirements
- Medical insurance, for those meeting service or hours requirements
- Dental insurance, for those meeting service or hours requirements
- Vision insurance, for those meeting service or hours requirements
- Health savings account (HSA), for those meeting service or hours requirements
- Health care flexible spending account (FSA), for those meeting service or hours requirements
- Life insurance, for those meeting service or hours requirements
- Short- and long-term disability coverage, for those meeting service or hours requirements
- Paid parental leave, for those meeting service or hours requirements
- Paid holidays, vacation, and sick time, for those meeting service or hours requirements
- Auto and home insurance discounts, for those meeting service or hours requirements
- Scholarship program, for those meeting service or hours requirements
- Adoption assistance, for those meeting service or hours requirements
- Competitive salary and benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
