Full-Time Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement and interaction, maintains a clean and organized store, and models outstanding customer service. The Coordinator helps create a positive experience for both internal and external customers while promoting honesty, integrity, and confidentiality. The position includes training and mentoring Associates on front-end principles and personalized customer service, coordinating register assignments and breaks, responding to point-of-sale coverage needs, and addressing customer concerns promptly. The Coordinator works with management and Associates to set priorities, share progress updates, provide and accept feedback, and support training needs. The role also promotes credit and loyalty programs, supports store shrink-reduction goals, ensures adherence to labor laws and company policies and procedures, and promotes a safe environment. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to work effectively with peers and supervisors as a team player.
- Able to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote an excellent customer experience and model outstanding customer service.
- Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
- Engage and interact with customers and maintain a clean, organized store.
- Promote a positive internal and external customer experience, honesty, integrity, and confidentiality.
- Train and mentor Associates on front-end principles and personalized customer service while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and reprioritize as needed.
- Communicate priorities and progress updates accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) with Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
