Full-Time Customer Experience Coordinator

The TJX Companies, Inc.•Three Rivers, MI

4d•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator helps create a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. The role trains and mentors Associates on front-end principles and personalized customer service, including loyalty programs. It also supports register assignments and POS coverage, coordinates Associate breaks, responds to customer concerns, and helps ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress to management and Associates, gives and receives feedback, partners with Management on training needs, and helps ensure compliance with labor laws, policies, and procedures. The role also promotes credit and loyalty programs, supports shrink-reduction initiatives, and promotes a safe environment. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Works effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and personalized customer service, including loyalty programs.
Assign registers, respond to POS coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and provide progress updates to management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.