Uplift Thrift- Customer Service

City Rescue Mission of Lansing•Waverly, MI

40d•$14 - $16•Onsite

About The Position

This role is vital in the running of the Uplift Thrift. The Customer Service Coordinator processes transactions on the registers, oversees the entry, and cleans, organizes, and re-stocks assigned sections of the sales floor. Welcoming each customer, helping as needed, and ensuring a pleasant and accurate check-out and payment experience. The Customer Service Coordinator must also be able to complete tasks independently and accurately while staying calm under pressure. The Customer Service Coordinator must be able to multitask well and maintain a clean and orderly work environment.

Requirements

Basic Microsoft Suite Experience- e.g. Email, Word Documents- Required
Strong grasp of mathematics, able to catch and correct errors when making change and processing transactions
Dynamic people skills, able to interact with and put at ease people from all walks of life
Ability to learn and independently use new software within 15 days of introduction.
Ability to answer, transfer, and hold calls on a phone system that spans multiple facilities within 15 days of introduction.
Ability to respectfully interact with customers, City Rescue Mission guests, and volunteers no matter their background, temperament, preferences, or life choices
Detail oriented, organized, thorough, and possessing the ability to multitask well
Ability to constantly assess the accuracy, neatness, and thoroughness of all work assignments
Ability to de-escalate situations while staying calm under pressure
Foundation of Faith
Be ready at all times to give an answer of the Hope that lies within the committed follower of Christ, as outlined in the Christian Bible, with gentleness and respect (1 Peter 3:15).
Live everyday life in submission to the authority of the Christian Bible (2 Timothy 3:15-17).
Commit to continual training under those called to teach the doctrines of the faith and the Word of God, as well as to seek out fellowship with other believers (Hebrews 10:24-25), as evidenced by being a member in good standing in a local evangelical church.

Nice To Haves

High School Diploma- Preferred
1 Year Retail Experience- Preferred

Responsibilities

Greet Customers as they enter and exit the store
Accurately account for cash drawer throughout shift. Counting in and out at the start/end of each shift.
Complete transactions with customers on the cash register- offering punctual, friendly service
Ensure accurate transactions on the cash register- both credit card and cash.
Maintain assigned areas for the sales floor- ensuring it is stocked, clean, properly priced, etc
Stay within sight of the cash register, ensuring no customers are left waiting at the registers
Maintain good communication with the department, utilizing all available tools
Maintain a clean and orderly workspace
Attend all meetings and training sessions as scheduled
Show the love of Christ and be ready to share the gospel