Customer Service Coordinator- Baptist University Multispecialty Clinic

Baptist•Memphis, TN

13d

About The Position

Promotes a high level of customer satisfaction during patient interactions and requires knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposits. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Requirements

One year of current experience with insurance billing and/or medical collection and medical terminology.
Skill in communicating clearly and effectively using standard English in written, oral, and verbal formats to achieve high productivity and efficiency.
Ability to write legibly and record information accurately as necessary to perform job duties.
Ability to type 30 words per minute.
10-key experience.
Excellent customer relations skills.
Basic knowledge of Windows applications.
Current knowledge of medical terminology.

Nice To Haves

Collegiate or medical trade completion; an associate degree is preferred.
Proficiency with 10-key.

Responsibilities

Verifies insurance and communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly closeout procedures for internal controls and cash balancing.
Maintains working knowledge of insurance copayments and deductibles, and workers’ compensation protocols, to ensure accurate and compliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in verbal and nonverbal communication.
Maintains comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones and takes and directs messages promptly according to the appropriate direction and location to maintain continuous workflow.
Maintains an organized and efficient work environment by keeping files and records neat and orderly, promoting smooth workflow and confidentiality.
Coordinates resources necessary to input accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Carries out other duties assigned by the Clinic Manager in a timely manner.
Completes assigned goals.
Processes appointments and daily reconciles charge and payment entries and bank deposits.