Customer Service Representative - Tennova MultiSpecialty Clinic - Turkey Creek

Community Health Systems • Knoxville, TN

5d

About The Position

The Customer Service Representative handles customer inquiries, resolves issues, and provides a positive service experience through phone, email, chat, written correspondence, and in-person interactions. The role requires professionalism, problem-solving, empathy, and attention to detail to resolve concerns promptly and maintain service standards. The position operates Monday through Friday, 8:00 a.m. to 5:00 p.m., with 8-hour shifts and no weekends, holidays, or on-call hours.

Requirements

• 1–2 years of experience in customer service, a call center, or administrative support.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and multitask across different customer service platforms.
• Strong problem-solving skills and ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations and de-escalate customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

• Associate degree or coursework in Business, Communications, or a related field.
• Working knowledge of Google Suite, ServiceNow or a similar ticketing platform, and soft phone software.
• Willingness to learn an enterprise-wide ERP system such as Oracle or similar.

Responsibilities

• Respond to customer inquiries by phone, email, live chat, and written correspondence in a courteous and professional manner.
• Handle inbound calls from internal and external customers, create service cases, and accurately document interactions.
• Use empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Research and resolve customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Update and maintain customer records and case notes, documenting issues and resolutions completely.
• Collaborate with internal departments to escalate and resolve complex issues.
• Provide appropriate solutions and alternatives within service timeframes, and follow up to confirm resolution and customer satisfaction.
• Meet and maintain productivity and service quality standards.
• Perform other duties as assigned.
• Maintain regular and reliable attendance and comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage
• Generous paid time off and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement for eligible roles
• Student loan assistance for eligible roles
• Employee rewards and recognition programs
• Voluntary pet insurance, identity protection, and legal insurance options
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed