Patient Service Coordinator- Multispecialty
About The Position
The Patient Service Coordinator provides outstanding, professional customer service to support efficiency and a positive patient experience. The role is based at 300 Post Road West in Westport and requires travel between offices as needed, including satellite offices. The position is scheduled Monday through Friday. Hartford HealthCare Medical Group is a physician-led medical practice with locations throughout Connecticut and Rhode Island, offering primary care, urgent care, and more than 30 specialties. The organization describes opportunities for career development and growth and offers a competitive benefits program designed to support work/life balance.
Requirements
- High school diploma or equivalent preferred.
- Relevant experience in a fast-paced medical office highly preferred.
- Positive, customer-focused approach and commitment to excellent patient care.
- Ability to adapt quickly in a fast-paced environment while managing multiple competing tasks and demands.
- Ability to work effectively in a team environment.
- Excellent verbal communication skills.
- Strong computer skills and solid working knowledge of Microsoft Office software.
- Basic working knowledge of medical terminology.
- Ability to travel independently to satellite offices, with or without advanced notice.
- Strong working knowledge of insurance requirements.
Nice To Haves
- Epic experience preferred.
- Ability to communicate in other languages is highly desirable.
- High school diploma or equivalent preferred.
- Relevant experience in a fast-paced medical office highly preferred.
Responsibilities
- Warmly greet and register arriving patients.
- Answer incoming calls promptly and professionally, assess their priority, and direct them according to urgency and subject matter.
- Schedule new-patient appointments accurately and inform patients of essential preparation requirements before their visit.
- Review the daily Televox appointment-confirmation report to help ensure the schedule is accurate and patient communications are appropriate.
- Collect co-payments and office charges as needed and explain office payment and billing policies to patients.
- Maintain a comfortable, inviting waiting room by removing trash and keeping magazines current at the start of each session and throughout the day.
Benefits
- Competitive benefits program designed to ensure work/life balance.
- Career development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
