Patient Coordinator - University Clinic
About The Position
Dental Health Associates of Madison (DHA), a doctor-owned practice serving the Madison community for over 50 years, is seeking a Patient Coordinator for its front desk team at the University Clinic. The Patient Coordinator is the first point of contact for patients and provides a welcoming, professional, and efficient experience. The role supports front desk operations, coordinates patient flow, and helps ensure a positive experience from check-in through check-out. The position is in person and offers daytime hours in a collaborative clinic environment. DHA describes its culture as doctor-led, supportive, and focused on patient care, teamwork, and employee development. It has seven clinics in the Madison area and offers opportunities for career growth and advancement. The practice also participates in community initiatives and offers a benefits package.
Requirements
- High school diploma or equivalent.
- A genuine passion for delivering high-quality patient care.
- Strong communication and interpersonal skills, with a friendly and professional demeanor.
- Detail-oriented, organized, and reliable, with a strong work ethic and ability to work as part of a team.
- Ability to multitask and thrive in a fast-paced environment.
Nice To Haves
- Administrative or customer service experience.
Responsibilities
- Welcome patients and help them feel comfortable and supported throughout their visit.
- Manage front desk operations, including answering phone calls, scheduling appointments, and coordinating patient flow.
- Verify insurance coverage and ensure necessary documentation is accurate and complete.
- Process patient payments, explain financial policies, and respond professionally to billing inquiries.
- Maintain accurate and confidential patient records in accordance with compliance standards.
- Collaborate with the dental team to support communication and patient care.
- Assist with administrative tasks, including preparing reports, organizing office supplies, and supporting daily operations.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Profit sharing
- Referral program
- Vision insurance
- Opportunities for career advancement
- Collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
