Patient Services Coordinator - Hepatology Clinic

Hartford Healthcare•Hartford, CT

13d

About The Position

The Patient Services Coordinator for the Hepatology Clinic ensures patients have been cleared for specialty services office visits. The position serves as the point person for hospitals, departments, and other healthcare facilities regarding questions and concerns about provider orders, referrals, prior authorizations, and work queues. It supports clinical staff with the administrative components of clinical referrals and acts as a liaison among hospitals, physicians, health plans, vendors, patients, and other referral services. The coordinator manages outgoing referrals to appropriate agencies to help clients achieve the goals and objectives identified in their Care Plans. Hartford HealthCare describes itself as Connecticut’s most comprehensive healthcare network, with locations around the state and opportunities for career development and growth. Hartford Hospital is a large teaching hospital and Level I trauma center, with advanced medical technology and a medical simulation training center.

Requirements

Associate’s degree or equivalent knowledge in an ambulatory environment.
Five years’ experience working with referral processes.

Nice To Haves

Familiarity with the EPC EHR system.
Experience in an ambulatory healthcare environment with front- and back-end office processes involving patient scheduling, registration, information flow, billing and coding, and office systems.

Responsibilities

Ensure patients have been cleared for specialty services office visits.
Serve as the point person for hospitals, departments, and other healthcare facilities regarding questions and concerns about provider orders, referrals, prior authorizations, and work queues.
Provide clinical staff with administrative support for clinical referrals.
Liaise among hospitals, physicians, health plans, vendors, patients, and other referral services.
Manage outgoing referrals to appropriate agencies to help clients achieve the goals and objectives identified in their Care Plans.