Medical Assistant (MA) - Hepatology Clinic

Hartford Healthcare•Hartford, CT

About The Position

Under the supervision of a Clinical Supervisor, provider, and/or practice manager, the Medical Assistant performs medical assisting and administrative support functions in a medical office setting. The role supports patients’ health care, safety, and comfort needs and contributes to efficient office and organizational business and revenue-cycle operations. Work is performed according to regulatory, state, and company standards and department policies and procedures. Duties may vary by department, and other comparable duties may be requested by the manager. The position is with Hartford HealthCare, an organization offering career development and growth opportunities. Hartford Hospital is a teaching hospital and Level I trauma center with advanced medical technology, simulation training, and robotic surgery facilities. The organization describes its benefits program as competitive and designed to support work/life balance.

Requirements

High school graduate or equivalent.
Graduate of an accredited medical assistant program or medical certification required.
One to two years of experience in a medical office required.
Certified Medical Assistant (CMA) certification from the American Association of Medical Assistants (AAMA), or Registered Medical Assistant (RMA) certification from the American Registry of Medical Assistants.
CPR certification, or validation within three months of hire.
Excellent written and verbal communication and interpersonal skills.
Knowledge of medical terminology and insurance requirements.
Strong computer skills, including a solid working knowledge of Microsoft Office software.
Ability to adapt quickly in a fast-paced environment while managing competing tasks and demands.
Proven ability to work effectively in a team environment.
Strong organizational skills and attention to detail.

Nice To Haves

Ability to communicate in other languages.
Knowledge of medical coding, including ICD-10 and CPT.
Experience working with an electronic health record (EHR).

Responsibilities

Greet and check in patients; verify insurance; and triage incoming phone calls.
Schedule appointments, explain preparation requirements, and arrange follow-up appointments and associated testing or procedures.
Obtain pre-certifications for tests, procedures, treatments, medications, and hospitalizations as needed.
Collect, compile, and maintain patient demographic, financial account, and medical record information in electronic health record systems.
Scan and upload documents and test results into the EHR/EPIC system.
Assist with documenting and coding physician charges, medical procedures, and diagnoses.
Provide safe and appropriate basic patient care as delegated by a registered nurse and/or provider.
Prepare examination rooms and room patients.
Perform routine diagnostic tests, including vital signs, EKGs, and blood glucose monitoring.
Instruct patients in proper sterile specimen collection; collect and prepare specimens and paperwork for outside reference laboratories.
Verify patient information, including medications and changes in medical and family history; update the EHR and notify nursing staff or providers of information relevant to patient assessment.
As directed, perform basic therapeutic measures, reinforce patient education, report laboratory results to patients, follow through on provider instructions for follow-up or medication changes, and call prescriptions into pharmacies as ordered.
Maintain inventory of medical supplies and equipment and/or clean and sterilize equipment in patient examination rooms.
Participate in meetings, training, in-service education, and performance-improvement activities as directed.
Use resources under the role’s control cost-effectively.
Perform other comparable duties as requested by the manager.