Customer Service Coordinator - Huebner Imaging

HCA Healthcare • San Antonio, TX

3d

About The Position

The Customer Service Coordinator ensures patients and physicians have an effective, professional way to register for procedures at the facility. The role communicates clearly using proper telephone etiquette, forwards information efficiently, accurately schedules radiology procedures, and performs secretarial and clerical duties.

The coordinator welcomes patients and visitors, responds to or directs inquiries, and updates and retrieves patient records. The role schedules appointments to support patient and referring physician satisfaction and effective use of radiology resources, helps patients and families feel at ease, and maintains a patient-focused reception area.

The coordinator helps manage patient flow, monitors the schedule to minimize delays, communicates with the designated Air Traffic Control person and scheduling staff about schedule changes and timing, and documents scheduling changes in patient history notes. The role also maintains patient account information and paperwork, follows collection policies and processes, protects confidential information, and processes film and copy requests, including obtaining prior films as needed under STRIC policy.

Requirements

• High school diploma or GED.
• Complete initial and ongoing facility-defined training and competencies specific to the needs of the patient population served.

Nice To Haves

• RIS or radiology medical records training is desired but not required.

Responsibilities

• Greet patients and visitors in person and by telephone; answer or refer inquiries.
• Update and retrieve patient records.
• Schedule radiology appointments appropriately in person or by telephone.
• Help patients and families by anticipating anxieties, answering questions, and maintaining a patient-focused reception area.
• Coordinate patient flow and monitor schedules to minimize delays.
• Regularly update the designated Air Traffic Control person and communicate schedule changes and timing with scheduling staff.
• Document scheduling changes appropriately in patient history notes.
• Obtain, record, and update patient demographic and financial information, including waivers, ABNs, and financial responsibility forms.
• Record paperwork with appropriate instructions based on physician preferences and follow collection policies and processes.
• Maintain confidentiality of patients' personal and financial information.
• Process film and copy requests, assist with printing, and obtain prior outside films as needed under STRIC policy.
• Complete initial and ongoing training and competencies defined by the facility for the patient population served.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
• Employee Stock Purchase Plan
• Flexible spending accounts
• Tuition assistance, student loan assistance, certification support, and dependent scholarships
• Fertility and family-building benefits and adoption assistance
• Life insurance and supplemental health protection plans
• Financial wellbeing counseling and retirement resources
• Legal counseling
• Consumer discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED