Customer Service Coordinator - Full Time
About The Position
The Customer Service Coordinator works with store leadership to assist with front-end operations or other assigned areas, helping maximize the collection, production, sales, salvage, and customer service of the store. The role serves customers to enrich their shopping experience in the communities served by Goodwill Keystone Area. The coordinator supports sales performance, merchandising, customer service, store procedures, staff development, asset protection, safety, and organizational programs. Although this is not a supervisory position, the role includes coaching, training, and developing team members. Hiring, disciplinary actions, performance reviews, and termination remain the responsibility of the Store Manager. The position is based at the Berwyn Store in Berwyn, Pennsylvania, in the Donated Goods Retail department, reports to the Store Manager, is non-exempt, and pays $16.00 per hour. The schedule must be flexible and include weekends and evenings. Work takes place in an open warehouse environment with exposure to varying weather and temperatures.
Requirements
- High school diploma or GED equivalent, or three years of related experience.
- Ability to work a flexible schedule that includes weekends and evenings.
- Ability to work in an open warehouse environment exposed to varying weather and temperatures.
- High level of integrity and business ethics.
- Ability to meet qualitative and quantitative performance standards established by the company.
- Ability to continuously perform repetitive work at a set pace.
- Effective communication skills, strong interpersonal skills, and ability to hear, speak, and write.
- Basic math skills.
- Must successfully pass a state background check, Child Abuse Clearance, and FBI Clearance.
Nice To Haves
- Supervisory experience.
- Previous retail experience.
- Point-of-sale (POS) and basic computer experience.
Responsibilities
- Maximize sales performance through proper rotation, displays, signage, and inventory of processed merchandise.
- Meet or exceed sales goals consistently.
- Provide excellent customer service to customers, donors, and employees, representing Goodwill Keystone Area positively.
- Train and develop sales associates and ensure merchandising guidelines are followed throughout the sales floor.
- Help ensure paperwork is completed accurately and on time, including opening and closing procedures and cash handling; enforce cash register procedures.
- Support staff and communicate and enforce organizational policies, manuals, handbooks, and procedures.
- Open and close the store as assigned by the manager.
- Participate in interviewing candidates for entry-level retail roles.
- Provide input to and assist with administering associate evaluations.
- Serve as backup to the Customer Service Manager as needed.
- Help ensure compliance with asset protection policies and procedures.
- Report problems and concerns to the Store Manager or, when the Store Manager is absent, the Regional District Director.
- Support and promote organizational programs and special events as required.
- Support additional tasks and projects as needed.
- Promote workplace safety and perform duties safely while adhering to safety requirements.
- Communicate progress, problems, and concerns to the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
