SEASONAL CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES

Micro Center • Columbus, OH

6d • Onsite

About The Position

Micro Center is seeking self-motivated, results-oriented seasonal Customer Service Contact Center Representatives to deliver a strong customer experience and help customers find technology solutions. This position is based at the company’s Corporate Office in Hilliard, Ohio. The role is suited to people who thrive in a fast-paced retail environment, enjoy learning, and are passionate about customer service. Full-time and part-time candidates are sought, with availability between 10:00 a.m. and midnight and on weekends. The starting pay is $17.50 per hour. No previous corporate call center experience is necessary; training is provided. The seasonal period runs from the date of hire through January 31, and an offer to continue employment may be made during that period. Seasonal associates may qualify for a $300–$500 bonus based on completion of the seasonal period, performance, and attendance.

Representatives handle customer interactions across phone, chat, text, and email, using their knowledge of consumer electronics and related technology to understand needs, troubleshoot concerns, and provide solutions. They document interactions in relevant systems and databases, support collaboration with colleagues, and work toward individual and team performance goals. The work environment is described as energetic, casual, and fun.

Requirements

• High school diploma.
• Strong listening, critical-thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Accurate and efficient typing proficiency.
• Ability to multitask effectively while managing priorities.
• Flexibility and adaptability when working with diverse customer needs and personalities.
• Availability to work between 10:00 a.m. and midnight, including weekends.

Nice To Haves

• One year of experience in customer service or a related field.
• Passion for technology, including computers and electronics.

Responsibilities

• Handle high volumes of inbound customer interactions through phone, chat, text, and email.
• Maintain working knowledge of consumer electronics, devices, and related technology.
• Assess customer needs, gather and clarify information, troubleshoot concerns, and provide effective solutions.
• Deliver personalized support to enhance customer experience and satisfaction.
• Accurately document customer interactions and update records in appropriate systems and databases.
• Build and maintain positive working relationships to support collaboration and team success.
• Consistently achieve individual and team performance goals.

Benefits

• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education savings opportunities.
• Paid time off for regular associates.
• 401(k) retirement plan with company match.
• Industry-leading vendor and company training.
• Career growth and advancement opportunities.
• Potential seasonal bonus of $300–$500, based on completion of the seasonal period, performance, and attendance.
• Regular treats, raffles, and other fun perks.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED