Customer Service Consultant
About The Position
Caliber Collision is hiring a Customer Service Consultant for its Service Center in Miami, Florida. The consultant performs customer-service and administrative duties, including greeting customers in person and by phone, determining their needs, and providing guidance and assistance. The role supports Collision Estimators with vehicle drop-offs, mapping and marking, and photographing vehicles; arranges customer transportation; prepares paperwork; and completes customer vehicle deliveries. The consultant communicates with customers, clients, teammates, and vendors to help ensure repairs are correct and efficient and follow Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company’s insurance policy.
- Able to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Able to understand written and verbal instructions.
- Able to prioritize competing tasks and adapt to a fast-paced environment.
- Able to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. without restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking, and photographing vehicles.
- Arrange transportation for customers.
- Prepare paperwork and perform customer vehicle deliveries.
- Communicate with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Adhere to Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision benefits immediately from day one.
- Industry-comparable pay, paid weekly, with overtime eligibility.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities; the company promotes from within.
- Hands-on experience within a production shop.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
