Customer Service Consultant

Caliber Collision • Franklin, TN

2d

About The Position

Caliber Collision is hiring a Customer Service Consultant for its Service Center in Franklin. The role performs a range of customer service and shop-support duties, including greeting customers in person and by phone, determining their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping or marking and photographing vehicles, arranging customer transportation, preparing paperwork, and completing customer vehicle deliveries. The position requires effective communication with customers, clients, teammates, and vendors to help ensure repairs are handled correctly and efficiently while following Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.

This role provides hands-on experience in a production shop and opportunities for career growth, including promotion from within. Caliber states that employees are eligible for medical, dental, and vision benefits from day one; paid weekly; eligible for overtime; and can begin accruing paid vacation on day one.

Requirements

• At least 2 years of customer-facing experience.
• Valid driver’s license and eligibility for coverage under the company insurance policy.
• Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks and adapt to a fast-paced environment.
• Ability to provide personable, friendly “World Class” customer service to internal and external customers.
• Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

• Sales experience is a plus.
• Passion for learning the collision industry.

Responsibilities

• Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
• Assist Collision Estimators with vehicle drop-offs.
• Map or mark and photograph vehicles.
• Arrange customer transportation.
• Prepare paperwork and perform customer vehicle deliveries.
• Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
• Follow Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.

Benefits

• Medical, dental, and vision benefits from day one.
• Industry-comparable pay, paid weekly.
• Eligible for overtime.
• Paid vacation and holidays; vacation accrual can begin on day one.
• Career growth opportunities, with promotion from within.
• Hands-on experience within a production shop.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed