Customer Service Consultant
About The Position
Caliber Collision is hiring a Customer Service Consultant for its Service Center in Alcoa - Northpark. The role performs a range of customer service and shop-support duties, including greeting customers in person and by phone, identifying their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and taking photographs; arranges customer transportation; prepares paperwork; and completes customer vehicle deliveries. The position requires effective communication with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards. This position offers hands-on experience in a production shop and opportunities for career growth, including promotion from within. Benefits begin on day one, and vacation begins accruing on the first day.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange transportation for customers.
- Prepare paperwork and perform customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision benefits available from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
