Customer Service Consultant
About The Position
Caliber Collision is hiring a Customer Service Consultant for its Service Center in Delray Beach. The role performs a variety of customer service and shop-support duties, including greeting customers in person and by phone, identifying their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking, and photography; arranges customer transportation; prepares paperwork; and conducts customer vehicle deliveries. The role requires effective communication with customers, clients, teammates, and vendors to support accurate and efficient repairs while following Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards. The position offers hands-on experience in a production shop and opportunities for career growth, including promotion from within. Caliber states that benefits are available from day one, vacation accrual can begin on day one, and employees are paid weekly and are eligible for overtime.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Must be eligible to work in the United States with no restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange transportation for customers.
- Prepare paperwork and perform active customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to help ensure correct and efficient repairs.
- Follow Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards.
- Provide personable, friendly customer service to internal and external customers.
Benefits
- Medical, dental, and vision benefits available from day one.
- Industry-comparable pay; paid weekly and eligible for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities, including promotion from within.
- Hands-on experience within a production shop.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
