Customer Service Consultant
About The Position
Caliber Collision is hiring a Customer Service Consultant for its Service Center in Kissimmee. The role performs a range of customer-service and shop-support duties, including greeting customers in person and by phone, determining their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking, and photography; arranges customer transportation; prepares paperwork; and completes customer vehicle deliveries. The role involves communicating effectively with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards. This position offers benefits from day one, weekly pay, eligibility for overtime, paid vacation and holidays that begin accruing on day one, and opportunities for career growth and hands-on experience in a production shop.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Able to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Able to understand written and verbal instructions.
- Able to prioritize competing tasks and adapt to a fast-paced environment.
- Able to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform customer vehicle deliveries.
- Communicate with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision benefits immediately from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
