Customer Service Consultant

Caliber Collision • Wellington, FL

5d

About The Position

Caliber Collision is hiring a Customer Service Consultant for its Service Center in Wellington. The role performs a range of customer service and operational duties, including greeting customers in person and by phone, determining their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking vehicles, photographing vehicles, arranging customer transportation, preparing paperwork, and completing customer deliveries. The role requires effective communication with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.

Requirements

• At least 2 years of customer-facing experience.
• Valid driver’s license and eligibility for coverage under the company insurance policy.
• Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks and adapt to a fast-paced environment.
• Ability to provide personable, friendly “World Class” customer service to internal and external customers.
• Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

• Sales experience is a plus.
• Passion for learning the collision industry.

Responsibilities

• Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
• Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
• Arrange transportation for customers.
• Prepare paperwork and perform customer deliveries.
• Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
• Adhere to Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.

Benefits

• Medical, dental, and vision benefits immediately upon starting.
• Industry-comparable pay, paid weekly, with overtime eligibility.
• Paid vacation and holidays, with accrual beginning on day one.
• Career growth opportunities, including promotion from within.
• Hands-on experience within a production shop.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed