Customer Service Consultant

Caliber Holdings • Bowling Green, OH

10d • Onsite

About The Position

Caliber Collision is hiring a Customer Service Consultant for its Service Center in Bowling Green, Ohio. The role supports customers throughout the repair process by greeting them in person or by phone, determining their needs, and providing guidance and assistance. The consultant also assists Collision Estimators with vehicle drop-offs, mapping and marking vehicles, photographing vehicles, arranging customer transportation, preparing paperwork, and completing customer deliveries. The position involves communicating with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards.

The role provides hands-on experience in a production shop and opportunities for career growth, including promotion from within. Benefits are available from day one, and vacation begins accruing on the first day.

Requirements

• At least 2 years of customer-facing experience.
• Valid driver’s license and eligibility for coverage under the company insurance policy.
• Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Interest in learning the collision industry.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks and adapt to a fast-paced environment.
• Ability to provide personable, friendly “World Class” customer service to internal and external customers.
• Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

• Sales experience.

Responsibilities

• Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
• Assist Collision Estimators with customer drop-offs.
• Map and mark vehicles and take vehicle photographs.
• Arrange customer transportation.
• Prepare paperwork and perform active customer deliveries.
• Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
• Follow Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards.

Benefits

• Medical, dental, and vision coverage available from day one.
• Industry-comparable pay, paid weekly.
• Eligible for overtime.
• Paid vacation accruing from day one.
• Paid holidays.
• Career growth opportunities and promotion from within.
• Hands-on experience within a production shop.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed