Customer Service Consultant
About The Position
Caliber Collision is hiring a Customer Service Consultant for its Service Center in Lake Worth, Florida. The role performs a range of customer-service and shop-support duties, including greeting customers in person and by phone, identifying their needs, and providing appropriate guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking, and photography; arranges customer transportation; prepares paperwork; and completes customer vehicle deliveries. The role requires effective communication with customers, clients, teammates, and vendors to support accurate, efficient repairs in accordance with Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards. This position offers hands-on experience in a production shop and opportunities for career growth, including promotion from within. Caliber states that it is an equal opportunity employer and uses E-Verify to confirm new hires’ identity and employment eligibility. Candidates must be eligible to work in the United States without restrictions.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the United States without restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision coverage available from day one.
- Industry-comparable pay, paid weekly, with overtime eligibility.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities, including promotion from within.
- Hands-on experience within a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
