Customer Service Consultant

Caliber Collision • Murfreesboro, TN

3d

About The Position

Caliber Collision is hiring a Customer Service Consultant for its Murfreesboro Service Center. The role performs a range of customer service and shop-support duties, including greeting customers in person and by phone, determining their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking, and photography; arranges customer transportation; prepares paperwork; and completes customer vehicle deliveries. The role communicates with customers, clients, teammates, and vendors to help ensure repairs are correct and efficient while following Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.

The position provides hands-on experience within a production shop and opportunities for career growth, including promotion from within. Caliber states that employees are immediately eligible for medical, dental, and vision benefits, can begin accruing paid vacation on day one, receive paid holidays, are paid weekly, and are eligible for overtime.

Requirements

• At least 2 years of customer-facing experience.
• Valid driver’s license and eligibility for coverage under the company insurance policy.
• Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks and adapt to a fast-paced environment.
• Must be eligible to work in the United States without restrictions.

Nice To Haves

• Sales experience is a plus.
• Passion for learning the collision industry.

Responsibilities

• Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
• Assist Collision Estimators with vehicle drop-offs, mapping and marking, and photographing vehicles.
• Arrange customer transportation.
• Prepare paperwork and perform customer vehicle deliveries.
• Communicate with customers, clients, teammates, and vendors to support correct and efficient repairs.
• Adhere to Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.
• Provide personable, friendly customer service to internal and external customers.

Benefits

• Medical, dental, and vision benefits available from day one.
• Industry-comparable pay; paid weekly.
• Eligible for overtime.
• Paid vacation, with accrual beginning on day one.
• Paid holidays.
• Career growth opportunities and promotion from within.
• Hands-on experience within a production shop.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed