Customer Service Consultant

Caliber Holdings • Murfreesboro, TN

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About The Position

Caliber Collision is hiring a Customer Service Consultant for its Service Center in Murfreesboro. The role performs a range of customer service and operational duties, including greeting customers in person and by phone, identifying their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking, and photography; arranges customer transportation; prepares paperwork; and completes customer deliveries. The role requires effective communication with customers, clients, teammates, and vendors to support accurate and efficient repairs while following Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards. The position offers hands-on experience in a production shop and opportunities for career growth.

Requirements

• At least 2 years of customer-facing experience.
• Valid driver’s license and eligibility for coverage under the company insurance policy.
• Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks and adapt to a fast-paced environment.
• Ability to provide personable, friendly, “World Class” customer service to internal and external customers.
• Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

• Sales experience is a plus.
• Passion for learning the collision industry.

Responsibilities

• Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
• Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
• Arrange customer transportation.
• Prepare paperwork and perform customer deliveries.
• Communicate with customers, clients, teammates, and vendors to support correct and efficient repairs.
• Adhere to Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards.

Benefits

• Medical, dental, and vision benefits available from day one.
• Industry-comparable pay, paid weekly, with eligibility for overtime.
• Paid vacation and holidays, with accrual beginning on day one.
• Career growth opportunities; the company promotes from within.
• Hands-on experience within a production shop.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed