Customer Service Consultant - Richmond (Remote)
About The Position
As a Customer Service Consultant, you will connect customers’ at-home and in-store CarMax experiences by responding to sales leads and customer inquiries and helping them buy a vehicle in a way that suits them. You will support customers throughout their car-buying journey, using honesty and transparency to provide a simple, seamless experience. This is a high-energy, team-oriented sales environment involving a wide range of customer interactions. You will build rapport, understand customer needs, and work with teammates to meet goals. The role offers opportunities to develop your skills and potentially grow into mentoring, management, or business leadership.
Requirements
- Thrive in a fast-paced sales environment.
- Good listening skills and strong customer focus.
- High level of self-motivation to achieve performance goals.
- Strong written and verbal communication skills.
- Ability to learn and master new technologies, with strong computer skills.
- Open availability for shifts that may include nights, weekends, and holidays.
- Be open to shifting schedules two times per year according to business needs.
- Live within 100 miles of the Customer Experience Center location.
Nice To Haves
- Sales and customer service experience, such as in retail.
Responsibilities
- Connect with inbound customers online and over the phone to understand what they want and need from their next car purchase.
- Use knowledge of CarMax inventory to guide customers toward vehicles that meet their needs.
- Guide customers through the car-buying process, including online sales or appraisal, finance applications, and vehicle delivery scheduling.
- Ensure a seamless transition from online to in-store purchasing.
- Mentor others as your skillset expands.
- Achieve sales targets while providing an iconic customer experience.
- Acquire an Automotive Sales Persons License in specific states; this may require testing and travel, and some states require physical presence to apply.
Benefits
- Eligible full-time hourly or commission/incentive associates can accrue up to 48 hours of sick time per year.
- Eligible full-time hourly or commission/incentive associates receive 80 to 200 hours of vacation per year after a 90-day waiting period, depending on years of continuous service.
- Eligible full-time hourly or commission/incentive associates receive 8 hours of pay for each of 6 scheduled paid holidays per year, plus 1 floating holiday.
- Holiday Premium Pay may be available to associates who work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
