Customer Service Consultant - Kenosha (Remote)
About The Position
As a Customer Experience Consultant Trainee, you will connect customers’ online and in-store experiences and help provide a seamless, personalized car-buying journey. You will respond to sales leads and inquiries and guide customers through the process with honesty, transparency, and professionalism. The role involves delivering customer service, clear communication, and guidance so customers can purchase the vehicle they want in a way that works for them. It is an opportunity to work in a fast-paced, innovative environment supporting CarMax’s customer experience mission.
Requirements
- Previous sales or customer service experience, ideally in retail or a similar environment.
- Ability to work in a fast-paced environment while managing multiple customer interactions.
- Strong listening skills and a customer-focused mindset.
- Excellent written and verbal communication skills, with attention to detail.
- Flexibility to work variable shifts, including nights, weekends, and holidays.
- Proficiency with modern technology and contact center systems, including Microsoft Suite, Salesforce, and Genesys or equivalent.
- Must live within 60 miles or one hour of the Customer Experience Center (CEC) location.
- Ability to obtain an Automotive Salesperson License in applicable states; testing and travel may be required.
Responsibilities
- Engage with inbound customers online and over the phone, uncover their needs, and guide them through the car-buying process.
- Use knowledge of CarMax inventory to recommend vehicles that match customer preferences.
- Guide customers through online sales, appraisals, financing applications, and scheduling vehicle delivery.
- Ensure a smooth transition from online shopping to in-store purchasing.
- Achieve individual sales and performance targets while providing an exceptional customer experience.
- Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states; testing and travel may be required.
Benefits
- Up to 48 hours of sick time per year, accrued each pay period.
- Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
- Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
