Customer Service Consultant
About The Position
Caliber Collision is hiring a Customer Service Consultant for its Service Center on Airline Boulevard in Portsmouth. The role performs a range of customer-service and operational duties, including greeting customers in person and by phone, determining their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking vehicles, taking photographs, arranging customer transportation, preparing paperwork, and completing customer deliveries. The role requires effective communication with customers, clients, teammates, and vendors to support accurate and efficient repairs while following Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards. The position offers $16–$20 per hour. Benefits include medical, dental, and vision coverage beginning on day one, weekly pay, eligibility for overtime, paid vacation and holidays that begin accruing on day one, opportunities for career growth, and hands-on experience in a production shop.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with customer drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform active customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards.
- Provide personable, friendly customer service to internal and external customers.
Benefits
- Medical, dental, and vision coverage beginning on day one.
- Paid weekly and eligible for overtime.
- Paid vacation and holidays, accruing from day one.
- Career growth opportunities, with promotion from within.
- Hands-on experience within a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
