Customer Service Consultant
About The Position
Caliber Collision is hiring a Customer Service Consultant for its Service Center in Fort Myers, Florida. The role performs a range of customer-service and shop-support duties, including greeting customers in person and by phone, identifying their needs, and providing guidance and assistance. The consultant supports Collision Estimators with vehicle drop-offs, mapping and marking, and photographing vehicles; arranges customer transportation; prepares paperwork; and completes customer vehicle deliveries. The role requires effective communication with customers, clients, teammates, and vendors to help ensure repairs are handled correctly and efficiently while following Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards. The position offers hands-on experience in a production shop and opportunities for career growth, including promotion from within. Benefits are available from day one, and employees may begin accruing paid vacation on their first day.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the United States without restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Adhere to Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards.
- Provide personable, friendly customer service to internal and external customers.
Benefits
- Medical, dental, and vision benefits available from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays; vacation accrual can begin on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience within a production shop.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
