Customer Service Consultant Atlanta (Remote)12.07.26

CarMax • Remote - Georgia CAR, GA

8d • $21 - $31 • Remote

About The Position

As a Customer Experience Consultant Trainee, you will connect customers’ online and in-store experiences and help provide a seamless, personalized car-buying journey. You will respond to sales leads and inquiries, guiding customers through the process with honesty, transparency, and professionalism. The role involves offering exceptional customer service and clear communication, and helping customers purchase a vehicle in a way that works best for them. It offers the opportunity to work in a fast-paced, innovative environment in support of CarMax’s customer experience mission.

Requirements

• Previous sales or customer service experience, ideally in retail or a similar environment.
• Ability to thrive in a fast-paced environment while managing multiple customer interactions.
• Strong listening skills and a customer-focused mindset.
• Excellent written and verbal communication skills, with attention to detail.
• Flexibility to work variable shifts, including nights, weekends, and holidays.
• Proficiency with modern technology and contact center systems, including Microsoft Suite, Salesforce, and Genesys or equivalent.
• Must live within 60 miles or one hour of the Customer Experience Center (CEC) location.
• Ability to obtain an Automotive Salesperson License in applicable states, which may require testing and travel.

Responsibilities

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
• Use knowledge of CarMax’s inventory to recommend vehicles that align with customer preferences.
• Guide customers through online sales, appraisals, financing applications, and scheduling vehicle delivery.
• Ensure a smooth transition from online shopping to in-store purchasing.
• Meet individual sales and performance targets while providing an iconic customer experience.
• Meet applicable licensing requirements, including obtaining an Automotive Salesperson License, which may require testing and travel.

Benefits

• Eligible full-time hourly or commission/incentive associates can accrue up to 48 hours of paid sick time per year.
• Eligible full-time hourly or commission/incentive associates receive 80 to 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
• Eligible full-time hourly or commission/incentive associates receive eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
• Holiday Premium Pay may apply when an eligible associate works on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed