Customer Service Consultant - Raleigh (Remote)

CarMax • Raleigh, NC

4d • $21 - $31 • Remote

About The Position

As a Customer Service Consultant, you will connect customers’ at-home and in-store CarMax experiences by providing a simple, seamless vehicle-buying process. You will respond to sales leads and customer inquiries, help customers find and purchase vehicles that suit their needs, and support them throughout their car-buying journey. The role is part of a high-energy, team-oriented sales environment and involves a wide range of customer interactions. CarMax provides tools and support to help associates succeed, and there are opportunities for sales professionals to develop into mentors, managers, and business leaders.

Requirements

• Sales and customer service experience, such as in retail, is preferred.
• Ability to thrive in a fast-paced sales environment.
• Good listening skills and strong customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies, with strong computer skills.
• Open availability for shifts that may include nights, weekends, and holidays.
• Willingness to shift schedules two times per year according to business needs.
• Must live within 100 miles of the Customer Experience Center (CEC) location.

Responsibilities

• Connect with inbound customers online and over the phone to understand what they want and need from their next car purchase.
• Use knowledge of CarMax inventory to guide customers toward vehicles that meet their needs.
• Guide customers through the purchase process, including online sales or appraisal, finance applications, and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire an Automotive Sales Persons License in specific states; this may require testing and travel where a state requires physical presence to apply.

Benefits

• Paid sick time: eligible associates may accrue up to 48 hours per year.
• Paid vacation: eligible associates receive 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Paid holidays: eligible associates receive 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed