Customer Service Collections Rep

UR Medicine Thompson Health • Canandaigua, NY

4d • Hybrid

About The Position

Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts. Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program. Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines. Lives the CARES values and promotes the Thompson Way.

Requirements

• 2 to 3 years of previous medical billing or collection experience required.
• Familiarity with collection practices.
• Excellent public/patient relations and communication skills.
• Skills in using computers, including Excel and Word required.
• Skills in using web-based patient financial applications/systems.

Nice To Haves

• Associates Degree preferred.

Responsibilities

• Answer patient questions regarding self-pay accounts.
• Secure payment or payment arrangements for self-pay accounts.
• Provide information on payment policy, alternative financing, insurance options, state programs, and financial aid.
• Perform monthly review of potential bad debt transfers.
• Complete bad debt transfers per policy and procedure guidelines.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree