Collections Coordinator, Customer Service

Global Lending Services • Tempe, AZ

3d • Onsite

About The Position

GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives. This role involves managing a portfolio of auto loan accounts to reduce delinquency by contacting customers, understanding their payment intent and ability, and maintaining positive relationships while collecting on past-due balances. The Collections Coordinator will negotiate solutions that work for both customers and GLS, adhering to state and company guidelines in a fast-paced environment. Accurate documentation of all contacts, outcomes, and follow-ups in GLS systems is crucial, as is meeting or exceeding assigned goals and business plan objectives. The role also includes maintaining electronic records and supporting additional assignments or special projects as needed.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Responsibilities

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

Benefits

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED