Collections Coordinator

Imedview, Inc•Saugerties, NY

23h•Remote

About The Position

Imedview is a claims and litigation service partner with over 20 years of experience in the industry. Our expertise allows us to proudly service both legal and insurance professionals, nationally. With a passion for delivering outstanding customer service and building lasting client relationships, we’re growing fast. We pride ourselves on impeccable customer service and client relations. We are seeking an experienced, results‑oriented Collections professional to manage a high‑volume portfolio of overdue accounts. This role requires confidence in phone‑based collections, disciplined follow‑up, and the ability to operate independently in a metrics‑driven environment. The ideal candidate is comfortable being accountable for outcomes and partnering cross‑functionally to resolve issues and improve cash flow.

Requirements

Bachelor’s degree in Accounting, Finance, or a related field preferred; equivalent hands‑on AR and collections experience required.
4+ years of Accounts Receivable and Collections experience in a high‑volume or complex environment; this role is not intended for entry‑level candidates.
Demonstrated ability to independently manage overdue accounts, follow up persistently, and reduce aged receivables.
Comfortable and confident making daily outbound collections calls as a primary part of the role.
Strong proficiency Sage, NetSuite, MS Products
Excellent written and verbal communication skills, with the ability to communicate professionally and assertively with internal and external stakeholders.
Proven follow‑up discipline with strong time management and organizational skills.
Ability to collaborate effectively across departments and with employees at all levels.
Highly organized and able to prioritize multiple responsibilities in a fast‑paced environment.
Candidates must be comfortable operating independently in a fast‑paced, metrics‑driven collections environment, where success is measured by daily activity, follow‑up discipline, and reduction of aged receivables.

Responsibilities

Process and accurately post customer payments within two business days of receipt, ensuring accurate AR aging and clean cash application.
Research and resolve unapplied or misapplied payments promptly.
Manage an assigned portfolio of past‑due accounts and execute consistent, timely collection efforts.
Complete a minimum of 60 outbound collection follow‑ups daily via phone, email, and portals.
Reduce outstanding balances by 10%-20% monthly through targeted follow-ups.
Obtain payment commitments, track adherence, and escalate accounts as needed to prevent further aging.
Maintain detailed and accurate documentation of all client communications, disputes, and follow‑up activity.
Submit weekly AR performance updates every Friday by end of business, including: Clients targeted, Receivables ranked from highest to lowest, Feedback, dispute status, and expected payment dates, Planned next steps and follow‑up activity.
Work closely with billing, operations, and internal teams to resolve 95% of billing discrepancies within one business day.
Identify recurring issues and escalate trends that impact collections or billing accuracy.
Build professional, effective relationships with adjusters, carriers, client firms, and facilities.
Confirm invoice receipt with facilities and payers to minimize avoidable delays.
Respond promptly and professionally to billing inquiries while maintaining firm collection expectations.
Review AR aging and past‑due reports daily to identify priorities and risks.
Use reminders, task tools, and call tracking systems to ensure consistent follow‑up.