Collections Coordinator

BEST Logistics Group • Kernersville, NC

2d • Onsite

About The Position

In the role of Collections Coordinator, the top priority will be ensuring we are continuing to provide all of our customers with quality, efficient customer service, while focusing on timely remittance of payment, processing of invoices, and recovery of late payments. You will use intuitive research and person-to-person communication skills to contact customers by phone, e-mail, and standard mail, and will assist in negotiating prompt payment for our services, while negotiating repayment plans.

Requirements

• Previous experience in a collections role is highly helpful
• Determined nature
• Top-notch customer service skills
• Attention to detail
• Thorough follow-up
• Strong computer skills and knowledge
• Excellent communication skills
• Friendly, professional demeanor with a problem-solving mindset
• Organized
• Proactive communicator with exceptional customer service knowledge
• Focused
• Results driven
• Proven problem solver

Nice To Haves

• Excel knowledge is a plus

Responsibilities

• Contact customers via phone and email to collect delinquent payments.
• Collaborate with operations teams to resolve billing discrepancies.
• Be organized with accounts to have biweekly aging meetings with management.

Benefits

• Competitive salary
• Excellent benefits package
• Opportunity for growth within the organization
• 401k
• PTO
• Comprehensive health insurance
• Life insurance options
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed