Customer Service Collections Rep

UR Thompson Health • Town of Canandaigua, NY

5d • Hybrid

About The Position

Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts. Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program. Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines. Lives the CARES values and promotes the Thompson Way.

Requirements

• 2 to 3 years of previous medical billing or collection experience is required.
• Familiarity with collection practices.
• Excellent public/patient relations and communication skills.
• Skills in using computers, including Excel and Word required.
• Skills in using web-based patient financial applications/systems.

Nice To Haves

• Associates Degree preferred.

Responsibilities

• Work with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.
• Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program.
• Monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines.
• Live the CARES values and promote the Thompson Way.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree