Customer Service Rep/Sr. Customer Service Rep
About The Position
This position will be open to internal and external applicants and will close on Thursday, May 21, 2026. The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education of the successful candidate. Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships.
Requirements
- A high school diploma or GED
- A valid driver’s license and meet the acceptable driving record requirements of the company.
- Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
- Senior Customer Service Rep: 3 years of related experience
Nice To Haves
- Bilingual (Spanish)
Responsibilities
- Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.
- Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.
- Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.
- Senior Level: Entry Level Duties Plus Additional Responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
