Customer Service Rep

Driscoll Children's Hospital•Corpus Christi, TX

7d•Onsite

About The Position

Customer Service Representative is responsible for professionally responding to telephone inquiries from callers as they relate to their invoices for health services provided by Driscoll Children's Hospital. This role requires maintaining the utmost level of confidentiality, adhering to hospital policies and procedures, and demonstrating ethical business practices. The representative will manage multi-line phones, promptly answer and process inquiries, and interact professionally with a wide range of individuals. Attention to detail and the ability to work under pressure in a frequently interrupted environment are essential. The role also involves completing medical record requests, entering patient information into EPIC, and resolving patient issues in a timely manner. A strong customer service orientation, teamwork, and a commitment to continuous improvement are expected.

Requirements

High School diploma or (GED)
One to two years related experience and/or training
Equivalent combination of education and experience
Possesses excellent customer service skills.
Attention to detail and ability to work well under pressure is essential.
Must be able to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.
Customer service oriented.
Team player.

Nice To Haves

Compassion meets innovation and technology

Responsibilities

Maintains utmost level of confidentiality at all times.
Adheres to hospital policies and procedures.
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Effectively manage multi-line phones.
Promptly answers, screens, and processes requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
Interacts in a friendly, professional manner with a wide range of patients, staff, physicians and other departments of Driscoll Children’s Hospital.
Completes in a timely manner all medical records requested by attorneys, physicians and patients.
Collects and enters patient information into EPIC to initiate the transaction.
Documentation is to be concise, thorough, and accurate.
Responds to irate callers in a professional manner and ensures that patient issues are resolved in a timely manner.
Meets the expectations of our internal and external customers in providing excellent service.
Demonstrates positive customer relationship skills with all telephone encounters.
Seeks and supports changes in call flow processes and communication services.
Suggests improvements and participates in organized efforts to improve service levels.
Willingly performs other duties or tasks as assigned by Supervisor, Manager or Director and handles multiple tasks effectively and efficiently.
Promotes sense of pride in call center and positive interpersonal relations among all team members.
Exhibits commitment to effective problem solving techniques when issues arise.
Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.