Customer Service Rep
BASCO GROUP•Mason, OH
•Onsite
About The Position
To be a successful Customer Service Specialist, you should be customer-focused, detail oriented, and efficient. In addition, you should be polite, reliable, knowledgeable, and adaptable.
Requirements
- Good organizational and follow-up skills and the ability to problem solve.
- Ability to organize tasks and work independently
- 1-3 years’ experience working in a call center or customer service environment
- High School Diploma, GED or equivalent
- Strong math skills, including the ability to work and understand fractions and decimals is required
- Must have excellent attendance history as outstanding attendance is critical for this position
- Strong outlook and excel skills are necessary
- The ability to exhibit a high degree of professionalism, customer service and enthusiasm
- Strong analytical and troubleshooting skills in investigating and resolving technical product issues
Responsibilities
- Obtains and retains extensive product knowledge
- Takes incoming and makes outgoing calls to provide customers with product selection support
- Verifies orders are designated properly and all information is correct prior to submission to order entry
- Type up orders for submittal to order entry
- Inputs warranty registration information into database
- Communicate with customers and coworkers in a professional manner
- Works in conjunction with other departments to further improve processes and quality standards
- Consults with Quality and Engineering Departments to communicate new product applications/issues
- Responsible for inputting individual call information into call data tracking tool
- Provide assistance to walk-in customers
- Performs other duties and projects as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
