CUSTOMER SERVICE CLERK (FULL TIME)

NEXCOM • Bethesda, MD

4d

About The Position

The Customer Service Clerk performs a variety of duties supporting Navy Exchange internal and external customer service operations. As part of a sales team, the clerk provides service that anticipates and exceeds customer expectations. The role handles customer transactions and service requests, resolves routine problems, supports sales activities, maintains awareness in assigned areas to deter theft, and assists with training new associates. Other related duties may be assigned.

Requirements

• One year of responsible experience in clerical, office, or retail sales store work, demonstrating the ability to perform satisfactorily in the position.
• College, university, or junior-college study above the high school level may substitute for experience at the rate of one-half academic year of study for six months of experience.

Responsibilities

• Greet customers and provide specialized services; process transactions quickly, efficiently, and professionally.
• Provide layaway services and explain layaway policies and requirements.
• Process refunds, merchandise exchanges, and price adjustments in accordance with Navy Exchange policy.
• Take and place customer special orders, calculate costs, collect deposits, follow up with buyers or vendors, and keep customers informed about delivery and order status.
• Monitor rain checks, track orders and deliveries, notify customers when merchandise arrives, arrange pickup or delivery, and complete related price adjustments and accounting documentation.
• Assist customers with NEXCARD applications and basic program information, answer account questions, and accept NEXCARD payments.
• Learn and apply store policies and Richter Merchandising System functions, including merchandise returns, price matching, check cashing, and rain checks.
• Resolve customer problems and complaints tactfully and consistently; refer nonroutine issues to an authorized higher-level associate.
• Interact professionally with customers and coworkers, follow dress-code and uniform standards, and support sales team members.
• Communicate information clearly and legibly, follow up on commitments, complete the details of sales encounters, and thank customers for their patronage.
• Review stock assortments and communicate customer preferences, needs, problems, and assortment recommendations to supervisors or store managers.
• Participate in department meetings and exchange ideas about customer service, job performance, and achieving sales goals.
• Perform cash register transactions, including cash, charge, check, layaway, and gift-certificate transactions, accurately and according to procedures.
• Shop competing retailers to learn about commercial-sector sales events, policies, and best practices.
• Inform customers about upcoming sales events and Navy Exchange services such as gift wrapping, engraving, delivery, and gift certificates.
• Maintain awareness in assigned areas and provide customer service to help deter theft.
• Complete paperwork for merchandise inventory movement, price adjustments, customer returns, and cash register operations accurately and completely.
• Assist with training new associates in store programs and policies as assigned.
• Perform other related duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage.
• 401(k) and pension plan options.
• Paid time off, with accrual beginning on the first day.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed