Customer Service Chat Representative
About The Position
The Customer Service Chat Representative primarily assists customers through live chat, answering questions, researching products, and helping customers identify suitable solutions. The role combines written communication, product knowledge, and personalized service. Representatives also handle inbound and outbound phone calls when needed and receive hands-on training, coaching, and practical experience to develop their skills across communication channels. This is a full-time, onsite position in Wentzville, Missouri. The schedule consists of eight-hour shifts on a three-week rotating schedule, including one scheduled weekend. Compensation is $18.00 per hour.
Requirements
- Communicate clearly and professionally, with strong typing, reading comprehension, and attention to detail.
- Be able to create a friendly, personal connection through written conversations.
- Ask questions to understand customer needs before recommending solutions.
- Be comfortable explaining product options, addressing concerns, and helping customers make purchasing decisions.
- Be organized and able to manage conversations, information, and changing priorities in a fast-paced environment.
- Be adaptable and comfortable communicating by both chat and phone.
- Be open to feedback and willing to learn.
Nice To Haves
- Experience in customer service, live chat, retail, sales, or another people-focused role.
- Comfort using technology.
Responsibilities
- Connect with customers primarily through live chat, answer questions, and understand their needs.
- Ask questions, explain product options, and recommend solutions that help customers make informed purchasing decisions.
- Assist customers through inbound and outbound phone calls when needed.
- Research towing, trailer, RV, and outdoor products using available tools and resources to provide accurate guidance.
- Process orders, document conversations, and manage customer information accurately using company systems.
- Collaborate with teammates and product experts to resolve challenges and help customers move forward.
- Take ownership of work and continue developing relevant skills.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Paid holidays
- Hands-on training
- Ongoing coaching
- Opportunities to develop product knowledge and communication skills
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
