Customer Service Center Manager

UNITED PETROLEUM TRANSPORTS INC•Phoenix, AZ

29d•Onsite

About The Position

The Manager is responsible for ensuring the daily functions are carried out effectively and safely while meeting all schedules, key performance indicators and profitability of the Service Center. The CSC Manager will lead, develop and motivate the centers personnel, provide forecasting and budgeting, perform daily audits of various functions, support drivers, the shop, office and EHS staff and be a liaison with other sites and all corporate functions.

Requirements

High School Education or equivalent
Minimum of Seven years of managerial experience in transportation industry.
Ability to manage operating procedures, regulatory requirements and customer relations
Ability to communicate in a clear and precise manner in written and oral communications with all levels and in various settings
Ability to provide clear direction for the team while communicating and enforcing policies and procedures
Working knowledge of health, safety and environmental regulations related to bulk products
Knowledge of DOT regulations, federal and state standards, OSHA Laws, Hazardous Materials Regulations
Must demonstrate exceptional integrity and judgement to make timely decisions
Self-starter with detail-oriented work habits
Ability to maintain confidentiality
Intermediate computer skills (Microsoft Office Suite: Excel/Word/Outlook/Teams)

Nice To Haves

Transportation Management Software experience preferred (TMW, Peoplenet)
Experience in bulk transport services preferred

Responsibilities

Maintain DOT regulatory, and company Safety Policy compliance
Manage, develop, and communicate to upper management KPIs relative to the Terminal Managers scope of responsibilities
Develop, maintain, and exceed fiduciary budgets
Evaluate processes and procedures and make necessary recommendations for changes as well as enforcing their compliance
Resolve customer concerns and disputes in a timely manner
Provide direction, guidance, and counseling to drivers, fleet managers, shop supervisors, technicians, and customer service representatives
Work across departments to provide continuous improvement plans as related to enhancing the company's profitability by (but not limited to): Ensuring profitability of the service center by analyzing and controlling costs
Reviewing and making changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible
Submitting various financial and operational reports and action plans as required
Working with and support the vice president of sales and the business development managers to grow our profitable business
Assisting business development managers in the identification, acquisition, and retention of customers
Developing and growing business relations with customers
Preparing and implementing action plans to ensure planned productivity and service goals are achieved
Overseeing work schedules for all personnel and maximizing available work hours
Preparing and managing safety, security, and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines
Responsible for the clean and safe working condition of the facility and equipment
Interpreting, implementing, and enforcing Company SOPs, policies, and procedures
Carries out other duties as assigned by the VP of Operations or COO as required