Customer Service Call Center Associate

Interstate Waste Services • Teaneck Township, NJ

6d • $22 - $25 • Onsite

About The Position

Interstate Waste Services is seeking a customer-focused associate to serve as the primary point of contact for existing and potential customers and as a liaison with operations, billing, and sales. The role centers on providing an exceptional customer experience through phone, email, and chat, resolving service issues, and accurately processing customer requests and orders. Performance is measured and rewarded using quality and productivity metrics, including contacts handled and Average Handle Time. The position is based in the Teaneck, New Jersey office, with work there five days per week.

Requirements

• At least 1–3 years of experience in a customer-facing role; call center experience is preferred.
• Ability to work five days per week in the Teaneck, New Jersey office.
• Impeccable written and verbal communication skills.
• Strong organizational and time-management skills, attention to detail, and ability to prioritize multiple assignments and meet deadlines with minimal supervision.
• Strong computer and technical skills, including MS Teams, Outlook, Excel, and Word.
• Ability to provide superior customer service through active listening and purposeful remedies.
• Ability to work effectively in ambiguous environments and adapt to change.
• Fluency in English.
• Ability to work a flexible schedule, including occasional overtime, holidays, and weekends, to meet business needs.

Nice To Haves

• A college degree.
• Call center experience.
• Bilingual Spanish or Mandarin skills.

Responsibilities

• Provide customer support through phone, email, and chat.
• Identify and resolve customer service issues promptly, including missed pickups and other service-related problems.
• Raise issues and concerns proactively to address inefficiencies in daily tasks and activities.
• Collaborate with billing, sales, and operations to meet customer expectations.
• Provide service and pricing recommendations to new and existing customers.
• Educate customers about self-help tools to support faster resolution of future issues.
• Process customer requests and orders accurately and quickly, and follow through on assignments and inquiries.
• Adapt to changes in the work environment as the company grows and expands.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed