Customer Service / Call Center

Lexus of Huntsville • Huntsville, AL

3d

About The Position

Lexus of Huntsville is hiring a full-time Customer Service / Call Center Representative to provide customer service to the dealership’s existing customers. The role handles inbound calls and customer inquiries through internet, phone, and live chat channels, with the goal of setting appointments and following up when appointments are missed. The posting emphasizes that the position does not involve cold calls or sales calls.

The representative uses email, scripts, templates, and the dealership’s computer tracking system, and participates in team and process training. The role requires positive working relationships with teammates, sales teams, and dealership management. Previous customer service experience is a plus; excellent computer skills and a valid driver’s license are required.

Requirements

• Excellent computer skills.
• Valid driver’s license.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Answer inbound calls from existing customers and set appointments.
• Respond promptly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Follow up with customers as needed to reschedule missed appointments.
• Participate in team and process training sessions.
• Maintain positive relationships with teammates, sales teams, and dealership management.
• Use the computer tracking system daily.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with matching
• Life insurance
• Short- and long-term disability insurance
• Paid time off and vacation
• Growth opportunities
• Paid training
• Employee vehicle purchase plans
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed